Privacy Policy

This Privacy Policy explains how VORA HEALTH GROUP ("VORA", "we", "us") handles personal information when you use our websites, submit an enquiry, contact our support team, or use an application or service operated by a VORA brand.

Data controller: [PLACEHOLDER — Registered legal company name], [PLACEHOLDER — Registered office address, United Kingdom]. Company number: [PLACEHOLDER — Company number]. [PLACEHOLDER — confirm final controller entity and, where applicable, ICO registration reference.]

Contact and enquiry information: your name, company or brand name, email address, phone number, website or social profile, and the details you include in a message.

Support information: the brand or service your request relates to, the reason for contact, the device and app details you provide, and correspondence with our support team.

Technical information: information collected automatically by our website and hosting providers, such as IP address, browser type and pages visited, used to operate and secure the site.

Account information: where a VORA brand operates an application, this may include account credentials, profile details and settings you choose to provide.

When you complete a manufacturing, general or support form on this website, we use the information you provide to respond to your enquiry, assess whether we can help, and keep a record of our correspondence.

Providing information through our forms is voluntary, but we may be unable to respond without the details marked as required.

Where you create an account in an application operated by VORA or a VORA brand, we process the information necessary to provide that application, including authentication data and any content you choose to save.

In-app purchases and subscriptions may be processed by the relevant app store, which handles payment information under its own privacy policy.

Some VORA brand applications are designed to allow users to record wellbeing information such as cycle or symptom tracking entries. Where this information is provided by you, it is treated as special category data under UK data protection law and processed on the basis of your explicit consent.

You can withdraw consent at any time by deleting the relevant entries or your account, or by contacting us. VORA applications are not medical devices and do not diagnose, prevent, treat or cure any medical condition.

To respond to enquiries and provide support; to develop, operate and improve our products, applications and services; to manage business, supplier and manufacturing relationships; to send service communications; and to comply with legal obligations.

Our lawful bases are typically performance of a contract, our legitimate interests in operating and developing our business, consent (for example for marketing or health-related entries), and compliance with legal obligations.

We use trusted third-party providers to operate our business, which may include website hosting and analytics, email and communication tools, cloud storage, customer support systems, and manufacturing and fulfilment partners engaged for your project.

These providers process information on our instructions under appropriate agreements. Where information is transferred outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum. [PLACEHOLDER — list named providers once finalised.]

We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting and reporting requirements.

[PLACEHOLDER — insert confirmed retention periods for enquiry records, support tickets and app account data once agreed.]

Under UK GDPR you have the right to access your personal data; to request correction or erasure; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact privacy@vorahealthgroup.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

We aim to process personal information lawfully, fairly and transparently; only for specified purposes; limited to what is necessary; accurately and kept up to date; for no longer than necessary; and with appropriate security, integrity and confidentiality.

Our website uses only the cookies and similar technologies necessary to operate the site, together with any analytics described here. [PLACEHOLDER — update once analytics or marketing tools are confirmed.]

Privacy enquiries: privacy@vorahealthgroup.com. General enquiries: hello@vorahealthgroup.com. Support: support@vorahealthgroup.com.

Postal address: [PLACEHOLDER — Registered office address, United Kingdom].